Frequently Asked Questions

General Questions

Whom can I call for technical help?
Password, permissions, technical help: 212-456-5100

How do the user accounts work?
Every affiliate is provided ONE username and one password for ABCNewscall.com or ABCSportscall.com.

How do I request an account?
Click on the REQUEST AN ACCOUNT button on the ABCNewscall.com or ABCSportscall.com homepage and fill in all fields. Submit and ABC Radio will process and create an account.
***Please note only one username and password will be created per affiliate. Passwords will change on a yearly basis.

What setup and tools do I need to use ABC Newscall and ABC Sportscall?
A reliable internet connection: the faster, the better! ABCNewscall.com works best with standard browsers such as Internet Explorer, Firefox, Chrome, and Safari.

What time is audio posted on ABC Newscall and ABC Sportscall?
These services are updated 24 hours a day. When an audio item is approved for air by our staff, the audio is posted on the website. This includes audio in various categories, such as news, sports, entertainment, features and longform. Depending on your affiliation agreement, you may receive all or some of the audio provided on this site. Please call your affiliate representative for more information.

How do I receive updated audio files?
ABC Newscall and ABC Sportscall will automatically refresh, allowing you to log in and leave the site up on your computer all day. You may also hit the REFRESH button on your browser to refresh the site at any time.

How to navigate ABC Newscall or ABC Sportscall?
When you log into the website, your account will default to the ALL category. In the ALL Category, you will find all of the audio that your station has access to per your affiliation agreement. You may click on the other audio categories to receive the corresponding content: NEWS for all news material, SPORTS for sports audio, ENTERTAINMENT for the latest news on Hollywood, etc...

What do the characters under "TYPE" mean?
A - Actuality
F - Feature
I - Internet/Podcast
M - Music
N - Natural Sound
P - Promo
Q - Question & Answer
S - Show (Long Form)
T - Tease
V - Voicer
W - Reporter Wrap

What is the usage and distribution policy for the content downloaded from ABC Newscall?
"ABC NEWSCALL" IS THE PROPERTY OF ABC RADIO AND IS INTENDED FOR THE SOLE USE OF ITS DESIGNATED AFFILIATES. ANY UNAUTHORIZED USE OR DUPLICATION OF THE MATERIAL CONTAINED IN "ABC NEWSCALL" BY ANY MEANS, BROADCAST, PRINT, INTERNET, OR OTHERWISE, IS EXPRESSLY PROHIBITED.

What is the usage and distribution policy for the content downloaded from ABC Sportscall?
"ABC SPORTSCALL" IS THE PROPERTY OF ABC RADIO AND IS INTENDED FOR THE SOLE USE OF ITS DESIGNATED AFFILIATES. ANY UNAUTHORIZED USE OR DUPLICATION OF THE MATERIAL CONTAINED IN "ABC SPORTSCALL" BY ANY MEANS, BROADCAST, PRINT, INTERNET, OR OTHERWISE, IS EXPRESSLY PROHIBITED.

Help Downloading

How do I download selected audio files?
Select files to download by clicking the grey "download" check box next to each item. You may select as many files as you like at one time, and they will download as a single ZIP file. You can also use the "Select All" function to select all of the cuts displayed on the page.

Can I preview audio files before I download?
Yes, click the PLAY button next to the file you would like to hear. You can also expand each audio file to see what is contained in the cut verbatim.

How do I download an individual audio file?
Right-click on the slug and click "Save Link As" or "Save Target As" and select a directory to save the file in. (Mac users use command+click)

How long will it take to download audio content?
Download times can depend on many variables that are out of the control of ABC Radio. This includes the user's Internet connection, their geographic location, their local LAN restrictions, etc... As a general rule, it usually takes slightly longer to download larger files.

Technical Questions

What audio file format is used?
All audio files use the MP3 format. Specifically, the audio file format is MPEG1, Layer 3 at 128kbps, stereo. The sampling rate and resolution is 44.1K at 16-bit. This will result in file sizes of approximately 1 mega-byte per minute. Other than the TITLE, there is no other Idv1 or Idv2 META data associated with the file. These files are standard MP3 files and will play using most standard audio file players.

What if my broadcast system uses a format other than MP3?
Most professional digital broadcast systems are capable of ingesting and converting from the MP3 format. ABC does not endorse any one product that can be used for converting digital audio formats. However products such as Adobe Audition (formerly Cool Edit) will support conversions from MP3 to WAV, MP2 and other broadcast formats. A less expensive, but good sounding converter (MP3/MP2 to WAV, or WAV to MP3 only) is the Acoustica MP3 to WAV converter.

Why do my MP3 files have a video icon after I download them?
Our files are standard MP3 files and will play using most standard audio file players. Most of the issues encountered with downloaded audio files are due to which application the audio file is associated with on the local user's computer. Our files are standard MP3 audio files and should download with the MP3 file extension intact. Be sure that you have your system set up to VIEW ALL FILE EXTENSIONS (Windows: Tools > Folder Options > View > No check in "hide file extensions for known types"). In addition, you can change what application is used to open your audio files (Windows: Right mouse on the file > Open With > Choose Program > Select the program in the list > check on "always use this program..." > OK). Many audio player applications are fairly insistent on taking control of all audio files. Please review the settings on all of your audio players to see that they are "playing nice" together.

What if I still have questions?
If you have an emergency please call 212-456-5100 24 hours/day. For other technical questions email jeffrey.t.fitzgerald@abc.com.